Description: 42 Rules to Manage an AI Center of Excellence for Your Contact Center by Geoffrey A. Best Estimated delivery 3-12 business days Format Paperback Condition Brand New Description 42 Rules to Manage an AI Center of Excellence for Your Contact Center by Geoffrey Best is an essential guide for organizations seeking to leverage AI in their contact centers. This book targets contact center managers, AI practitioners, and business leaders aiming to establish an effective AI Center of Excellence (AI-CoE) within their operations. Its primary purpose is to provide a structured framework for integrating AI into contact centers, aligning AI initiatives with business objectives, enhancing customer experience, and driving operational efficiency.The book highlights the AI-CoEs role as a centralized hub for AI strategy, governance, and innovation. It emphasizes that an AI-CoE is not merely a technological initiative but a strategic component requiring meticulous planning, a clear vision, and alignment with organizational goals. The book outlines how an AI-CoE should coordinate AI activities, set standards, and oversee AI projects to guarantee consistency and maximize AI benefits.Innovation and continuous improvement are central themes. The AI-CoE must foster a culture of experimentation with new AI technologies and methodologies, including pilot projects and proof-of-concept initiatives. These efforts are crucial for maintaining technological relevance and meeting evolving customer expectations.Data and analytics play a critical role in the AI-CoE. Effective data management strategies are essential, involving data repository management, quality assurance, and advocacy for data integrity. The book describes the process of an AI-CoE for developing advanced analytical models and algorithms to transform data into actionable intelligence, thus supporting informed decision-making and innovation.The book also underscores the importance of human capital. It discusses how AI-CoE is not just about technology but also about people. The book focuses on attracting, training, and retaining AI talent through training programs, workshops, and collaboration sessions and how these efforts enhance AI literacy across the organization, equipping employees with the necessary skills for an AI-augmented environment and addressing concerns about job displacement.Security and privacy are paramount. The book describes the responsibility of AI-CoE to establish robust cybersecurity protocols, monitor systems for potential breaches, and develop contingency plans for security incidents. Ensuring ethical AI use and protecting customer data is essential for maintaining trust and compliance.In conclusion, 42 Rules to Manage an AI Center of Excellence for Your Contact Center offers a comprehensive approach to establishing and operating an AI-CoE. By addressing strategic alignment, technology and innovation, governance, data and analytics, talent and expertise, and security and privacy, the book provides a roadmap for leaders to navigate AI integration complexities, driving business transformation and enhancing customer service operations. Author Biography Geoffrey A. Best has over 30 years of experience with contact centers worldwide. His background and knowledge have given Geoffrey insight into the latest contact center technologies and how to optimize performance metrics and customer expectations. Geoffreys proficiency provides him with a distinctive viewpoint on the shifting expectations of customers and the evolving solutions contact centers have used to meet their demands. In his latest book, Geoffrey delves into how artificial intelligence affects contact center metrics, the opportunities for businesses to improve their operations, and the potential impact of these emerging technologies on the customer experience. Details ISBN 1607731304 ISBN-13 9781607731306 Title 42 Rules to Manage an AI Center of Excellence for Your Contact Center Author Geoffrey A. Best Format Paperback Year 2024 Pages 182 Publisher Super Star Press GE_Item_ID:161411610; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. 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Price: 27.34 USD
Location: Fairfield, Ohio
End Time: 2025-01-21T14:24:09.000Z
Shipping Cost: 0 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9781607731306
Type: NA
Publication Name: NA
Book Title: 42 Rules to Manage an AI Center of Excellence for Your Contact Center : An Overview of How to Create an Artifi Cial Intelligence Center of Excellence Focused on Your Contact Center
Number of Pages: 182 Pages
Language: English
Publisher: Happy about
Publication Year: 2024
Topic: Operations Research, Production & Operations Management, Strategic Planning
Item Height: 0.5 in
Genre: Technology & Engineering, Business & Economics
Item Weight: 7.7 Oz
Item Length: 8.5 in
Author: Geoffrey A. Best
Item Width: 5.5 in
Format: Trade Paperback
